The Post-Coordination Company
What it actually takes to build a company where AI moves information and humans make decisions.
The Coordination Tax
How disconnected systems create invisible jobs — and what happens when you wire them together.
The First Automation
What building an L1 support agent taught me about knowledge bases, institutional memory, and the gap between documented and practiced process.
Configuration as Coordination
When a setup process has high variance, it's running on institutional memory. What replacing it with an agent revealed.
The Politics of Change
The hardest part of building AI-native operations isn't the build. It's what happens to people whose job was to carry information.
What Agents Actually Require
Before you deploy agents, you need infrastructure most teams skip. What that looks like and why it matters.